Drivers & Agents FAQs

Folder for adding Shipping FAQs articles

How do I update my bank account information?
Cloudamart pays via direct deposit with our payment processing partner Stripe. PLEASE NOTE: Do not accept any orders until you have successfully received t...
Tue, 26 Jan, 2021 at 12:44 AM
How do I get more orders & make more money?
High-earning Cloud Drivers/Agents make more money while accepting and completing more orders! Consistently, the ones who accept and complete the most orders...
Tue, 26 Jan, 2021 at 12:47 AM
How Do I Update My Profile/Account Information
You can update your profile information via the app. Follow the instructions below: Login to your App. Access your account. iOS: Tap on Profile. ...
Tue, 26 Jan, 2021 at 12:49 AM
What if I notice a payment is missing or incorrect?
If you believe you have been improperly paid or payment is missing: Login to your app and double-check your bank account information. Be sure the ac...
Tue, 26 Jan, 2021 at 12:50 AM
When do Cloud Agents/Drivers get paid?
Cloud Agents/Drivers get paid on a daily basis for all deliveries completed with a 7-day rolling basis. Payments are transferred at that time directly to yo...
Tue, 26 Jan, 2021 at 12:52 AM
I forgot my password
Tap the link below in your app under login to reset your password. You'll receive a link for resetting your password in your email inbox. If you still ...
Tue, 26 Jan, 2021 at 12:52 AM
How to deactivate my Cloud Agent/Driver Account
To Process your account deactivation. Be sure to include the email address or phone number associated with your account. Cloudamart will remove your persona...
Tue, 26 Jan, 2021 at 12:54 AM
Canada Background Check - Agents
What license do I need to become a Cloud Agent? We only accept full license classes in Canada.  I did not finish my background check and now I can&#...
Tue, 26 Jan, 2021 at 12:57 AM
Sign-up process
Complete your profile Consent to a background check (and a motor vehicle check if using a motorized vehicle) Complete training & Pick up start o...
Tue, 26 Jan, 2021 at 12:59 AM
Communicating with Customers
Cloudamart recommends keeping customers updated throughout the delivery process, particularly when there are unexpected delays, like a traffic jam or a back...
Tue, 26 Jan, 2021 at 1:00 AM