Customer FAQs

Folder for adding Your account articles

Changing account details
Update your account details like name, email address, phone number or address, anytime by following these steps: Select account details from the menu b...
Mon, 25 Jan, 2021 at 11:37 PM
Adding a payment method
To set up payment channels on your account, Select payment options from the menu bar. Click the add payment method option. Pick the options from the ...
Mon, 25 Jan, 2021 at 11:38 PM
Problem with your order?
Receive a delivery you’re not completely satisfied with? In most cases, we can make things right quickly when you report a problem. In the Cloudamart ap...
Mon, 25 Jan, 2021 at 11:39 PM
How to track your order?
It’s easy to track your order, from the moment the Vendor accepts the order until the moment it arrives at your door. For best results, download the lat...
Mon, 25 Jan, 2021 at 11:41 PM
How long does a refund take?
It usually takes three to five business days to process a refund. The time it takes to process a refund may vary depending on your bank. If a refund is not ...
Mon, 25 Jan, 2021 at 11:42 PM
What are Service Fees?
Cloudamart charges a 10% service fee for non-partner stores & 20% for non-partner restaurants. We do not mark up the prices of individual items. If you ...
Mon, 25 Jan, 2021 at 11:43 PM
Will you use my number to call me?
Yes. The vendors will call you before they check out to ask about alternative products for out-of-stock items and see if you have any last-minute requests. ...
Mon, 25 Jan, 2021 at 11:44 PM
What if an item I ordered is out of stock?
The Vendor will call you if an item is out of stock and suggest possible replacements. You can approve a substitution or cancel the item. You will not be ch...
Mon, 25 Jan, 2021 at 11:45 PM
Can I exchange or refund my product on Cloudamart?
If one or more products in your order arrive in poor condition, you can access a refund. This applies to damaged, open, or expired products. In case you got...
Mon, 25 Jan, 2021 at 11:46 PM
Can I have my order delivered to another address?
Yes. You can add different delivery addresses to your account. Each order will be delivered to the address you choose, so double check that you have chosen ...
Mon, 25 Jan, 2021 at 11:46 PM